Service alert Planned maintenance on the Von Bach to Windhoek pipeline, Sat 8 Nov 2026, 06:00 to 18:00. Supply to Windhoek may be reduced. Details
Nationwide presence

Five units, one network

From the Kunene to the Orange River, our Business Units operate dams, wellfields, purification plants and pipelines that keep Namibia supplied.

  • Head Office in Windhoek
  • Five area offices, each led by a Chief Water Supply
  • Offices and water schemes in all 14 regions
Contact an area office
WindhoekHead OfficeOkahandjaCentralSwakopmundCoastalOshakatiNorth-WestGrootfonteinNorth-EastKeetmanshoopSouth
Head OfficeArea officeMap is schematic
Our Business Units

Find your area office

Business Unit

Central

+264 62 71 6000

Area office: Okahandja

  • Windhoek and Okahandja supply
  • Von Bach, Swakoppoort and Omatako dams
  • Central Area Water Master Plan schemes
Contact this unit
Business Unit

Coastal

+264 64 71 6200

Area office: Swakopmund

  • Erongo coastal towns and mines
  • Omdel and Kuiseb aquifers
  • Seawater desalination supply
Contact this unit
Business Unit

North-West

+264 65 71 4200

Area office: Oshakati

  • Cuvelai-Etosha basin
  • Calueque–Oshakati canal and pipelines
  • Oshakati Purification Plant
Contact this unit
Business Unit

North-East

+264 67 71 4000

Area office: Grootfontein

  • Otavi, Tsumeb and Grootfontein schemes
  • Kavango East and West, Zambezi
  • Rundu Purification Plant
Contact this unit
Business Unit

South

+264 63 71 8000

Area office: Keetmanshoop

  • //Karas and Hardap regions
  • Hardap and Naute dams
  • Orange River schemes
Contact this unit

Report a supply problem

Burst pipe, low pressure or interruption? Call the area office for your region, or ask Aqua for the right number.

NamWater technician at work
How the units work

Local teams, national standards

Each Business Unit runs the schemes in its area day to day: operating plants and pump stations, maintaining pipelines and reservoirs, reading bulk meters and responding to supply problems. Head Office sets standards, plans new capacity and supports the units with engineering, scientific and financial services.

Operations

Plants, pump stations and pipelines.

Maintenance

Planned and emergency repairs.

Metering

Bulk meter reading and billing data.

Customer care

Local contact for bulk customers.